1. An Overview of Data Protection
General information
medverse GmbH (“medverse”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and safeguard your information when you visit our website or interact with us.
Data Controller
The controller responsible for data processing on this website is:
medverse GmbH
Werneckstraße 8
80802 Munich, Germany
Email: contact@medverse.de
We process personal data in accordance with the GDPR and applicable data protection laws.
How do we record your data?
Data you provide
We collect personal information that you submit directly, for example when you:
contact us via website form or email
request a demo
respond to surveys or provide feedback
This may include your name, email address, company, and any additional information you choose to share.
Data collected automatically
When you visit our website, technical data is collected automatically, including:
anonymized IP address
browser type and version
device information
date and time of access
pages visited and actions taken
cookie identifiers
This data is collected to ensure proper website functionality and analytics.
What are the purposes we use your data for?
We use personal data for the following purposes:
Communication: to respond to inquiries, demo requests, or support questions
Website functionality: to ensure a secure, stable, and error-free user experience
Analytics: to understand website performance and user behavior (on the condition that you have consented to this)
Security: to detect misuse, ensure system integrity, and safeguard infrastructure
Legal compliance: to meet statutory obligations under EU and German law
We do not use your data for automated decision-making, profiling, or marketing newsletters.
What rights do you have regarding your information?
You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.
Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues.
Analysis tools and tools provided by third parties
Google Analytics
With your consent, we use Google Analytics to analyze how visitors use our website.
Google Analytics uses cookies and may process data such as page visits, session duration, and anonymized IP addresses.
Data may be transferred to Google servers outside the EU under appropriate safeguards.
Analytics is only activated if you provide consent via our cookie banner.
You may withdraw consent at any time.
Other third-party services
We may use tools for performance monitoring, security, and embedded content.
These tools operate based on our instructions and within GDPR requirements.
2. Hosting
webgo
Our website is hosted by webgo GmbH, Wendenstraße 8–12, 20097 Hamburg, Germany (“webgo”). When you visit our website, webgo processes various log files, including your IP address, to ensure the secure and reliable operation of the site.
For more information, please consult the webgo Privacy Policy.
We use webgo based on Art. 6(1)(f) GDPR, as we have a legitimate interest in providing a stable and dependable website. If we request your consent (e.g., for cookies or device-related information under § 25(1) TTDSG), processing will occur exclusively based on Art. 6(1)(a) GDPR. You may withdraw your consent at any time.
Data processing
We have entered into a Data Processing Agreement (DPA) with the provider in accordance with GDPR requirements. The DPA ensures that any personal data processed on our behalf is handled strictly according to our instructions and in compliance with applicable data protection laws.
Legal bases
We process personal data based on:
Consent (Art. 6(1)(a) GDPR)
Contractual necessity (Art. 6(1)(b) GDPR)
Legitimate interest in website operation and security (Art. 6(1)(f) GDPR)
Legal obligation (Art. 6(1)(c) GDPR)
Data sharing
We only share personal data with:
service providers supporting website operation
legal authorities where required
We never sell personal data.
3. International Data Transfers
If personal data is transferred outside the European Union—for example, through Google Analytics—such transfers occur only under appropriate safeguards, including:
Standard Contractual Clauses
adequacy decisions
Data Privacy Framework participation
other GDPR-approved mechanisms
We ensure that all international transfers comply with GDPR requirements.
4. Data Retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy or as legally required.
Examples:
Contact form data: retained only as long as needed to process your request
Analytics data: retained according to the retention periods defined by Google Analytics
Log files: retained for security and troubleshooting within standard hosting timeframes
When the relevant purpose no longer applies, data is deleted or anonymized.
5. Security
We use industry-standard technical and organizational measures to protect your personal data, including:
encrypted transmission (HTTPS)
secure hosting infrastructure
access controls
regular system monitoring and updates
While we take appropriate measures, no internet-based transmission can be guaranteed to be 100% secure.
6. External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external providers. Users should review the privacy policies of external sites before providing personal data.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or our data processing practices. The latest version will always be available on this page.